Frequently asked questions
Everything you might want to know before you order. Still stuck? Reach us on the contact page and we’ll help.
How do I make a cup of Koffie Collina?
Add a teaspoon to your cup, pour over hot (not boiling) water or warm milk, and stir. Because it is freeze-dried it dissolves completely, with no grounds and no residue — sweeten to taste.
Where do you ship, and what does delivery cost?
We ship across India. Orders leave our Wayanad estate within 24 hours of being placed, and a tracking link is emailed as soon as the parcel is handed to the courier.
Which payment methods can I use?
You can pay online by UPI, card or net banking through our secure checkout, or choose cash on delivery where it is available for your address.
Is it really pure robusta?
Yes — single-estate robusta, shade-grown in the Western Ghats of Wayanad and freeze-dried within hours of harvest to hold its aroma.
How should I store it, and how long does it keep?
Keep the jar sealed in a cool, dry place away from direct sunlight. Sealed, it stays fresh until the best-before date on the label; once opened, use it within a few weeks for the best flavour.
What if my order arrives damaged or wrong?
Send us a photograph within 48 hours of delivery and we will ship a replacement at our cost. Full details are in our Cancellation & Refund Policy.
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